FAQs
Questions about homecare and Healing Hands
Clear answers can make the first step less daunting. Where an answer depends on your situation or current capacity, we'll say so.
Locations
Northampton is the main branch and can be reached on 0330 057 9436. The Sale branch can be reached on 0330 057 9435. If you are unsure, provide the postcode where support is needed and we will direct your enquiry.
The offices are based in Northampton and Sale. Exact coverage depends on the branch, requested service, schedule and current capacity. Approved town and postcode lists are pending client confirmation.
Services
A verified service list for each branch is pending client confirmation. We do not publish a generic answer that implies identical capability across both branches.
No. Describe what is becoming difficult, what the person wants to keep doing independently and where support might help. The local team can explain which options, if any, may fit within the branch's confirmed scope.
Starting care
Call Northampton or Sale, or use the short care enquiry form. Tell us who may need support, the postcode, what is becoming difficult and any preferred times. See How Care Works for the proposed stages.
A timeframe that each branch can consistently meet is pending client confirmation.
Costs
Costs can depend on the type of support, visit duration, schedule and other agreed arrangements. Current branch pricing and quotation policy are pending client confirmation. Costs should be agreed before care starts.
Regulation and trust
The correct branch-specific CQC profiles for Northampton and Sale are pending verification before this can be answered. The public record reviewed on 6 July 2026 did not establish Northampton or Sale as Healing Hands CQC locations.
Verified identity, right-to-work, reference and DBS wording are pending client confirmation.
Visits and continuity
The continuity, matching, introduction and absence-cover policy is pending client confirmation.
Care arrangements should be reviewed when circumstances change. Review triggers, reassessment and escalation procedure are pending confirmation.
Raising a concern
The approved complaint and safeguarding routes, responsible contacts and response stages are pending client confirmation.
Your question may be specific to your situation
Contact the branch nearest you with a broad outline and we will explain the most appropriate next step.