Last updated 27 August 2026.
This notice explains what Healing Hands Care Solutions does with personal information collected through this website. It covers the website only. If you already receive care from us, the information we hold about your care is handled under our separate care records policy.
Who we are
Healing Hands Care Solutions operates a main branch in Northampton and a branch in Sale.
Northampton: Baybrooke House, 4 Spencer Parade, Northampton, NN1 5AA — +44 330 057 9436
Sale: Marsland House, Marsland Road, Sale, M33 3AQ — +44 330 057 9435
For anything in this notice, contact info@healinghandscaresolutions.com.
[CLIENT INPUT REQUIRED: registered legal entity, company number, and ICO registration number. Until these are confirmed they are deliberately left blank rather than guessed.]
What we collect
Care enquiries. Your name, telephone number, email address, the postcode where support is needed, which branch you selected, whether you are enquiring for yourself or someone else, and whatever you write in the message box.
Professional referrals. Your name, role, organisation, work contact details, the postcode of the person you are enquiring about, and a broad description of the support required.
Job applications. Your name, telephone number, email address, preferred branch, the role you are interested in, your CV, and any cover note.
Newsletter. Your email address only.
Website usage. Standard technical information such as pages visited and how you arrived, collected through cookies. See the cookie banner for the choices available to you.
Health and other sensitive information
Our forms ask you not to send medical records, diagnoses, medication lists or safeguarding reports. A website form is not a secure or appropriate route for that information, and we do not need it to answer an initial enquiry.
If you send sensitive information anyway, we will handle it confidentially and remove it from the website system once the enquiry has been dealt with. Where detailed information is genuinely needed, we will agree a secure route with you first.
Why we use your information, and on what basis
We use enquiry information to respond to you and to work out whether we can help. Our lawful basis is legitimate interests — responding to someone who has contacted us asking about care.
We use job application information to consider you for a role. Our lawful basis is taking steps at your request before entering a contract.
We send the newsletter only where you have asked us to, and you can unsubscribe from any message.
Submitting an enquiry does not create a care agreement, confirm availability, or mean a referral has been accepted.
Who sees it
Enquiries are sent to our team at the branch you selected. We also use service providers who necessarily process information on our behalf — our website host and our email provider. They act on our instructions and cannot use your information for their own purposes.
We do not sell your information, and we do not share it for advertising.
How long we keep it
[CLIENT INPUT REQUIRED: retention periods for care enquiries, professional referrals, unsuccessful job applications and CVs, and newsletter subscribers. These must reflect what Healing Hands actually does before they are published.]
Newsletter subscribers are kept until you unsubscribe.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, object to how we are using it, or ask us to restrict its use. Email info@healinghandscaresolutions.com and we will respond within one month.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We would rather you raised it with us first so we can put it right.
Security
This website is served over an encrypted connection and access to enquiries is limited to people who need it. No system is perfectly secure, which is why we ask you not to send sensitive information through the website.
Changes
If we change this notice we will update the date at the top.
This website is not monitored as an emergency service. If someone is in immediate danger call 999. For urgent medical advice that is not life-threatening, call NHS 111.